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FAQs – Because We Know You’re Curious!
What makes PandaCrafts candles eco-friendly?
PandaCrafts candles are made using natural waxes like soy, beeswax, and vegetable wax. We avoid paraffin and synthetic fragrances, use lead-free cotton or wood wicks, and package our products in reusable, recyclable jars (glass, wood, cement, or metal). We follow a strict zero-plastic and zero-waste policy.
Are your candles safe and non-toxic?
Yes. All PandaCrafts candles are hand-poured using non-toxic ingredients. They are free from parabens, phthalates, and harmful chemicals, making them safe for use around children and pets.
Are PandaCrafts candles suitable for aromatherapy?
Absolutely. We hold aromatherapy certifications and create candle blends using essential oils for relaxation, focus, or mood-lifting benefits. Our blends are tested for three months before launch.
What types of candles do you offer?
Our collection includes:
Aromatherapy candles
Crystal-infused candles
Zodiac candles
Coconut shell candles
Lotus pond candles
Candles in cement, metal, tin, wood, and glass jars
Can I reuse PandaCrafts candle jars?
Yes. All our jars are reusable. Each candle comes with a leaflet on how to clean and reuse the jar after the wax is finished.
Is PandaCrafts a sustainable brand?
Yes. Sustainability is at the core of our brand. We reuse broken shells, wood, and leftover materials to make new products. All packaging is eco-friendly, and we use materials like recycled wood, cement, jute, and cloth.
What kind of home decor does PandaCrafts offer?
We offer:
Wooden and cement coasters
Wooden trivets
Fridge magnets
Trays (round, square, rectangular)
Scallop shells
Custom table clocks
Luxury, one-of-a-kind custom pieces
What materials are used in PandaCrafts products?
We use high-quality, ethically sourced materials like mango wood, cobbler wood, seashells, cement, jute, real dried flowers, wood cloth, and soy/beeswax.
Do you offer customized home decor pieces?
Yes. Every product is customizable — from names on scallop shells to corporate branding on clocks. No minimum order quantity is required.
Can I place bulk or corporate gifting orders?
Definitely. We specialize in bulk gifting, private labeling, and custom hampers for hotels, events, and corporates. Past clients include Anand Mahindra, Vikrant Massey, and boutique hotels.
Where do you source your raw materials?
All materials are sourced within India. We work directly with manufacturers and farmers without middlemen, ensuring fair pricing and quality.
Are your products certified?
Yes. All PandaCrafts products are certified. Our candles are made under aromatherapy and candle-making certifications. Every purchase is taxed and comes with proper billing.
Is your packaging plastic-free?
Yes. We follow a strict zero-plastic policy. Our packaging uses recycled and biodegradable materials.
Can I visit your studio or buy offline?
While we operate primarily online via our website (www.thepandacrafts.com), we do participate in small exhibitions in Goa and partner with select hotels and cafes.
Are your products handmade?
Every product is handmade, hand-processed, and personally designed by Dhruvika Agarwal. We don’t mass-produce.
Who is the founder of PandaCrafts?
Dhruvika Agarwal, with 23 years of experience in luxury retail in India and the Gulf, founded PandaCrafts to promote Indian artistry and create timeless, sustainable home decor.
Do you offer gift hampers?
Yes. You can curate your own hampers or choose from pre-curated ones for birthdays, weddings, corporate events, and more.
Do you ship internationally?
Yes. PandaCrafts holds an import-export license and ships retail and business orders worldwide.
How do I care for PandaCrafts products?
Every product comes with a usage and care leaflet. For candles, we advise trimming the wick before each use and using a snuffer to extinguish. For decor pieces, gentle wiping is recommended.
Can I get a custom logo on a product?
Yes. We offer logo engraving or printing on clocks, trays, and jars for brand collaborations and bulk orders.
How do I place a customized order?
You can place a custom order via Instagram DM, WhatsApp, or through the website’s contact form. We’ll confirm details, pricing, and timelines before production begins.
How long does delivery take?
Custom orders typically take 5–10 days to make, and delivery depends on location. We provide tracking for all orders.
Are your products water-resistant?
Yes. Most of our wooden and painted products are sealed with a waterproof finish. This includes trays, coasters, and clocks.
What sets PandaCrafts apart from other home decor brands?
We are a completely handmade, sustainable brand focused on creating long-lasting, customizable art pieces. Every product is unique and carries the emotional and artistic intent behind its creation.
Do you collaborate with interior designers or architects?
Yes. We collaborate with design professionals to create exclusive pieces for home, office, or hospitality spaces.
What are your brand colors and why?
Our primary brand colors are grey, black, and white — symbolizing timeless elegance. We also use green, brown, and deep beige for a grounded, organic touch.
How do you test your products?
All products undergo a three-month testing phase for durability, aesthetics, and safety before being launched.
Are your products limited edition?
Many of our products, especially in the luxury category, are one-of-a-kind or limited edition, made in small batches only.
Can I schedule a call before placing a custom order?
Yes. You can request a video or audio consultation to discuss your custom order in detail.
Do you accept urgent orders?
Yes, depending on our current load. A fast-track fee may apply for urgent processing.
Are your products GST-invoiced?
Yes. All purchases are GST-invoiced and properly documented.
Are you registered under any official Indian commerce platforms?
Yes. PandaCrafts is registered under MSME India and GEM (Government e-Marketplace).
Can I resell your products under my brand?
Yes. We offer white labeling options with appropriate agreements in place.
What is the shelf life of your candles?
Our candles have a shelf life of 12–18 months when stored in a cool, dry place.
How are your candles different from others in the market?
Our candles are hand-poured in small batches using certified, therapeutic blends and sustainable jars. They are not factory-made and offer a personal, luxurious experience.
What kind of customizations can I request?
Name personalization, color themes, fragrances, artwork, packaging, brand elements, and even purpose-based blends for wellness.
Do you work with cafes and boutique hotels?
Yes. We provide customized decor, trays, clocks, and gifting solutions to cafes and hotels.
Can you help me create a signature product for my brand?
Yes. We offer exclusive co-creation for brands looking to create their own signature candles or decor pieces.
How do you ensure quality?
Every piece goes through three rounds of inspection — material, craftsmanship, and final packaging. Founder approval is required before dispatch.
Do you have seasonal or festival collections?
Yes. We release limited seasonal collections for Diwali, Christmas, Holi, etc., often available for pre-order.
Do you provide return or refund options?
As most of our products are customized, we do not offer returns. However, we replace damaged items reported within 48 hours of delivery.
How do you reduce waste?
We reuse all broken, leftover, or excess materials to create new products. Our zero-waste policy is applied at every stage.
Are your candles safe to burn indoors?
Yes. They are clean-burning, free from toxins, and tested to ensure safety in indoor spaces.
How long do your candles burn?
Burn time varies by size:
Small: 10–15 hrs
Medium: 30–40 hrs
Large: 50+ hrs
Wood cloth is an organic, biodegradable fabric made from wood pulp. We use it in our decor for a rustic, luxurious finish.
We reuse all broken, leftover, or excess materials to create new products. Our zero-waste policy is applied at every stage.
Can I get product samples before placing a bulk order?
Yes, paid samples are available and adjusted in the final bill if the order is confirmed.
Do your candles come with instructions?
Yes. Each candle comes with a care leaflet detailing how to use, burn, and clean the jar.
Do you work with wedding planners or event decorators?
Yes. We provide decor and gifting options for weddings, mehendi functions, and personalized return gifts.
What values does PandaCrafts stand for?
Sustainability, authenticity, local craftsmanship, artistic integrity, and women empowerment. We’re not just a brand — we’re a movement for mindful, meaningful living.