Return and Exchange

1. As every piece we make is Art, we respect your decision to choose us and that’s why Exchange is only allowed in case of damage during transit or in case if the wrong product is received.
2. We need a complete parcel opening video to process any claim. Unboxing video should start with showing Slip sticks on the package and all 4 sides view, then top & bottom view, then full unboxing.
3. It must be a single video NO PAUSE NO CUT. Please mail it to support@thepandacrafts.com with the subject “Return/Exchange ORDER ID NO” in the subject line, within 2 days of receiving the product.
4. THERE IS A CHANCE THAT PRODUCT COLOUR MAY VARY SLIGHTLY Because of Camera and lightning effect.
5. Small marks & scratches on products is not considered as damage.
6. In metal Products, small scratches and minor bent on metal products during transit are non – replaceable.
7. As every product is made on order the refund/exchange cannot be provided on a liking or disliking basis.
8. The dry flower accents in the candles are subject to availability and it’s possible that we make them with different flowers, however the colors of the flowers will be the same as shown on the website.

Delivery Discrepancies

9. If the delivery status shows “delivered” but you haven’t received your package, please inform us within 24 hoursby sending an email with your order ID and the subject line “Delivery Discrepancy.”

RTO (Return to Origin) Due to Customer Error

10. If a shipment is returned due to errors on the customer’s part—such as providing incomplete or incorrect shipping details, not responding to courier calls, or being unavailable to accept delivery—the customer will be responsible for both the return shipping chargesand the cost of reshipping the item.Order cancellations will not be accommodated in such cases.

Shipping Charges and Exchange Timelines

11. Shipping charges are non-refundable.
12. In case of the damage exchange and return pick-up one side shipping is bearable by customer.
13. Upon exchange of the damage product customer can choose any other product of same or higher value and pay the difference.
14. No credit note will be issued in case the damaged product is out of stock and customer is unable to decide upon another product to choose.

For further assistance, you may contact us at support@thepandacrafts.com.Thank you for understanding and supporting our policies as we work to ensure a seamless shopping experience.